Frequently Asked Questions
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Do I Have To Sign A Contract
we are a no contact gym, we simply ask that you give us one months notice via email at Admin@gym-fix.co.uk
How Do I Cancel My Membership
Simply send us a message to Admin@gym-fix.co.uk giving at leased one months notice of cancellation
On What Date Is My Direct Debit Collected
This will depend on your joining/start date. if for example you commence your membership on the 5th of January – your collection date would be the 5th of each month.
How Do I Change My Direct Debit Collection Date
Simply speak to a member of our team in the gym and we can arrange for your collection date to be adjusted. (there may be a pro rota payment required to adjust the date)
Do I Need A Gym Induction
We would love all our members to complete a gym induction when joining this service is offered free as part of your joining fee. However, if you are an experienced gym goer we are able to bypass this if requested. Speak to a member of our team if you would like to bypass this induction.
Do You Have Fitness Testing
Yes, we are able to offer full fitness testing with a bespoke fitness program. this may be free depending on the membership you have taken out. for further info speak to a member of our team
Do You Have Personal Training
Yes, we have some of the best personal trainers in London. different trainers specialise in different forms of fitness. Speak to a member of our team for further information.
How Do I Cancel A Fitness Class Im Booked Onto
this can be done simply on your club-link app. if your class is within the next two hours you will only be able to cancel this via phone.